RETURNS & EXCHANGES
Get refunded faster with easy online returns and print a FREE pre-paid return label online!
To start, sign into your account and click on Order History to select the order that you would like to return. Once you have selected your order, click “Create a Return” and complete the instructions provided to print your return shipping label. After you have successfully created a return, we will send you an email confirmation with your return tracking information.
You will also receive an email once your return has been processed (make sure to check your spam folder). Once processed, please allow 1-3 business days for refunds to be credited back to your original form of payment.
Please note that this service is currently only available for US customers (ONLY) excluding US territories.
RETURNS WITHOUT A PRE-PAID LABEL?
1. Fill out the Return + Exchange Form on your packing list and pack it with your items in a securely sealed package. Don’t forget to save a copy of your order number for your records.
2. Make sure any old labels on your package are removed or obscured.
3. Address your package to:
3775 BROADY WAY PL
LOS ANGELES, CA 90007
4. Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label. We do not accept COD returns.
5. We will email you when your return is processed.
Please note: OBJECTRARE is not responsible for any returns that are lost or stolen while in transit.
Please allow 1-2 weeks from the time you mail your return/exchange for it to be processed. We will email you once it is processed. Get refunded faster with easy online returns and print FREE pre-paid return label online. See our Domestic Returns for details.
If you’ve requested an exchange, we will waive the standard shipping fee on your new order if it is shipping to the US. If you would like to expedite the exchange process, please return your original item and place a new order for the item you want.
We want you to be satisfied with your purchase, but if you need to make a return for any reason, the items must be postmarked within 30 days of the delivery date to be eligible for a full refund. You will have up to 60 days after items have been purchased to receive store credit.
To be eligible for full refund, your items must meet the following conditions:
-Items must be postmarked within the 30 days of delivered date.
-Items must returned unworn, unwashed, undamaged, and unused condition.
-Items must be returned with original tags attached.
Please note that Final Sale items are not eligible for a return.
OBJECTRARE reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
We will send you a confirmation email as soon as the return has been processed. Please allow 2-3 business days once the item is received to process the return. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. You will receive the refund in the same payment method used for the purchase.
Shipping charges on expedited orders are not refundable.
If you receive an item that is damaged, please contact customer service immediately.